Customer Service
LUS Customer Service Center LIVE chat with a LUS Customer Service RepresentativeConnect Service To connect your Lafayette Utilities System service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request service at least one business day in advance to assure timely connection.
Connect Service Checklist: - Social Security Number
- Driver's License Number
- Address to be Connected
View deposit information Disconnect Service Should you move outside of the LUS service area and need to disconnect your service, simply call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you. We ask that you request to be disconnected at least one business day in advance of your move.
Disconnect Service Checklist: - Account Number (or verification of account information)
- Forwarding Address
Transfer Service In the event that you need to transfer your LUS service to another location within the LUS service area, the process is simple. Call (337) 291-8280 or visit our Customer Service Center and a LUS representative will assist you.
Transfer of Service Checklist:** - Account Number (or verify account information)
- Current Address
- New Address
- Date of your move
** All outstanding utility charges must be paid in order to transfer service. LUS will make the service transfer on the date you have specified. Web Chat LUS Customer Service Center locations: 705 W. University Ave. (inside City Hall)
Lafayette, LA 70506 | Lobby Hours: 8 a.m. to 5 p.m., Monday-Friday
Drive-Thru Hours: 8 a.m. to 7 p.m., Monday-Friday | | | 1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508 | Lobby Hours: 8 a.m. to 5 p.m., Monday-Friday |
LUS Customer Service Mailing Address: P.O. Box 4024-C
Lafayette, LA 70502 LUS Customer Service Phone Numbers: Inside Lafayette: (337) 291-8280
Outside Lafayette (toll-free): (800) 935-2LUS Fax: (337) 291-8082
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