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Share the Light with someone in need
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When you add one dollar to your utility bill or sign a pledge card to give even more, the money you give goes to help someone in crisis pay his or her electric bill for one month. Call (337) 291-8280 to make a donation to Share the Light. |
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Viewing & Paying Your Account
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Is there a fee to pay my bill online?
There is no charge. The opportunity to pay your bill online is a convenience that LUS offers its customers.
What methods of payment can I use?
Currently, the LUS online payment system accepts MasterCard, VISA, or Discover credit or debit cards.
When will my online payment be posted to my LUS account?
With standard processing time, your online payment will be posted to your LUS account within two business days.
I have more than one LUS account. Can I pay multiple accounts in one lump sum online?
Each account must be selected and paid individually.
Can I pay my LUS Fiber bill on www.LUS.org?
No, LUS Fiber bills cannot be paid on this site. LUS and LUS Fiber are set up as separate businesses with separate billing and payment processes. Because of that, LUS cannot accept Fiber payments on its Web site. However, Fiber customers can pay their bills online at www.LUSFiber.com.
Can I change the customer name or billing address for my LUS account online?
You cannot make these types of changes online. Please contact LUS Customer Service at (337) 291-8280 (or 1-800-935-2LUS if you are calling from outside of Lafayette) for assistance.
I cannot access my account information. What am I doing wrong?
Operating System:
LUS.org is best viewed using the following computer operating systems: Windows 7, Windows Vista, Windows XP, Mac OS X and Mac OS. Attempting to pay your bill online using an older operating system could result in an error. Please upgrade your operating system.
Browser:
Only Internet Explorer 6.0 or greater, Firefox 3.5 or greater, Opera 9.7 or greater, Safari and Google Chrome are compatible with our online bill payment system. If you are trying to access your account using another browser, you will not be able to log on. Please try again with an appropriate browser. You can download Internet Explorer, Firefox, Opera, Safari and Google Chrome for free.
Encryption:
Check your browser to make sure that your computer is 128 bit encrypted. This type of encryption is needed to ensure we have the highest security possible to protect your account information.
Cookies:
Occasionally, it may be necessary to delete cached Internet files from Internet Explorer's Temporary Internet files folder, locally-stored Web site information (otherwise known as cookies), and the history of viewed Web page addresses. Removing these cached files allows you to start a brand new Internet session. It may be necessary to clear your old session information when you are having issues connecting to your account. Typically, this is done by selecting "Tools" then "Internet Options" and performing the appropriate tasks under the "General" tab.
Please contact your browser author if you continue to experience problems.
I tried to log on, but I'm getting a message that my account doesn't exist. What happened?
Due to space limitations on our server, accounts are deleted if they go more than 90 days without activity. If you have previously registered for e-Account, but have not logged in within the past three months, it is most likely that your account was deleted. If you want to continue using e-Account, all you have to do is register again.
Why can't I pay my bill when I access the LUS Web site at work?
Many businesses have firewalls set up that block certain information from being transferred online. It's best to pay your bill from a home computer. If you must pay at work, make sure your payments are being processed by checking the "Financial History" page or by calling LUS Customer Service at (337) 291-8280 (or if you're outside of Lafayette, you can call toll-free at 1-800-935-2LUS).
I tried to pay my bill online, but I got an error message or my computer locked up. Did my payment go through?
It's possible that your payment was successful. Go to the "Financial History" page to check if your payment was processed. If it is not listed, call LUS Customer Service at (337) 291-8280 (or 1-800-935-2LUS if you're calling from outside of Lafayette).
Should I use the online bill payment system if I have received a disconnection notice or my utilities have been disconnected for non-payment?
You should not use the online payment option if you have been disconnected for non-payment. Contact a LUS customer service representative for assistance.
When will my new bill be available online?
The date your next bill will be generated is displayed on the "Account Information" page.
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